Reference

Your g18 Privacy Policy for India

g18 Privacy Policy explains how we handle account details, device data, cookies, and support requests for India accounts, with access available where local law permits.

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How We Handle Data Here

g18 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

g18 uses this policy to set out what we collect, how long we keep it, and when we share it only to run the account or meet a legal request. That can include account details, device signals, cookie data, support logs, and payment references from UPI,

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Paytm, PhonePe, or Google Pay when you add or move money. We do not use those records for anything outside the account flow, and any access or correction request depends on local law and is available where local law permits. If a record must stay on
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file for dispute handling or tax checks, we keep only the minimum needed and close the rest once the period ends. Cookies help remember session state and language, but they do not open the wallet or change your contact details on their own.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Ways To Reach Our Privacy Desk

If you want us to access, correct, or delete details, use the privacy form or write to the address shown in your account area. We may ask for a verification step before making a change, so the request reaches the right profile. We answer through the same channel you used, and we keep the thread so you can track each action until it is closed.

Team online

Privacy request form

Use the form inside your account area to ask for a copy, correction, or deletion of details. We use it for requests that need a clear trail and a short identity check.

Support chat

Send the request through chat and mention the record you want changed. We keep the thread so you can follow each step without repeating the same details.

Email desk

Write from the address linked to your account when you want to raise a privacy concern by email. We may ask for one extra check before changing anything.

HANDLING RULES

What We Keep And Why

We keep the policy simple: collect only what we need, store it for a defined period, and limit access to staff who handle accounts, payments, or support.

Account data

We keep the details you share when you open and use the account, plus basic device logs, so we can run the service, stop misuse, and answer support requests without making you repeat the same facts.

Cookies

Cookies store session state, language choices, and whether a notice has already been seen. They help us recognise a returning device, keep login state steady, and reduce repeated checks without changing your settings elsewhere.

Payment records

When you add or move money through UPI, Paytm, PhonePe, or Google Pay, we keep the reference needed to match the entry, check the status, and resolve a mismatch if one appears later.

Security checks

If a request looks unusual, we may ask for one more verification step before we show, correct, or remove details. That helps keep the account tied to the right person and blocks unauthorised access.

Retention window

We hold records only for the period needed to operate the account, meet legal duties where they apply, and settle disputes. After that, we remove, mask, or archive them under our retention rules.

Change requests

You can ask us to read, correct, or delete details linked to your account, subject to local law. We will explain what can change right away and what must stay on record.

Questions About This Policy

These questions cover the parts of our Privacy Policy that matter when you open an account, use cookies, or ask for a record change. If your case depends on local law, we follow the rule that applies in your region. For anything unusual, send the request through support and keep the thread open until we reply with the next step.

It covers the details we collect from your account, device, cookies, and support threads, plus payment references needed to match UPI, Paytm, PhonePe, or Google Pay activity to the right record.

We keep them to run the account, process requests, prevent misuse, and meet duties that apply in your region. We store only what is needed for those tasks and remove the rest when the period ends.

No. Cookies store session state, language, and notice choices, but they do not alter your profile on their own. If you want to change settings, you need to use the account controls or ask support.

Yes. Send the request through your account area or support chat, and we will verify it before making a change. Where local law allows, we can share a copy, fix a record, or remove eligible details.

We keep records for as long as we need them to run the account, settle disputes, and meet legal duties. After that, we either remove them or keep a masked copy if the law requires it.

Only staff who need the details to handle accounts, payments, security checks, or support can access them. We also limit third parties to the minimum needed to process a payment or meet a legal request.

Use the privacy form, chat, or email desk shown in your account area. Include the account email and the change you want so we can route it quickly and verify it with fewer steps.

Your g18 Privacy Policy for India

Ways To Reach Our Privacy Desk

Privacy request form

Support chat

Email desk

What We Keep And Why

Account data

Cookies

Payment records

Security checks

Retention window

Change requests

Questions About This Policy

01 What does this policy cover?

02 Why do you keep my details?

03 Do cookies change my account settings?

04 Can I ask for a copy or correction?

05 How long do you keep records?

06 Who can see my details?

07 How do I contact you about privacy?

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